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Tidyco Customer Service





Your Personal Information

We respect your personal information and undertake to comply with applicable UK Data Protection legislation. We confirm that any personal details which you provide to us (or which are available on public registers) from which we can identify you are held in accordance with our Data Protection Registration Notification. When you place an order on the Tidyco Online Store Website, we consider the information you input as private. The information is kept on a secure server protected from outside parties. We use the information only for the following purposes:

• processing your orders;
• for statistical purposes to improve the Tidyco Ltd Website and its services to you;
• to administer the Tidyco Ltd Website; and to notify you of Tidyco products or special offers that may be of interest to you.


You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. In the event that you do not wish to receive promotional e-mails from us, please e-mail our Customer Service Representatives notifying us that you no longer wish to receive promotional details from us.

• Messages should be addressed to sales@tidyco.co.uk with the subject "Remove Me From Your List" on the e-mail you send confirming the registered details to be removed.

• You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to provide your User Information and/or information concerning your activities whilst using the Tidyco Ltd Website we shall do so.

• We aim to keep our records as current as possible and you may change or update our records at any time by e-mailing our Customer Service Representative or making the change on the Tidyco Online Store Website.

• You have a right to request a copy of any information we hold on you for which we will charge a small fee, and to correct any inaccuracies.

Please check back frequently to see any updates or changes to our privacy policy.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Tidyco Online Store Website, or the use by any other person accessing the Tidyco Online Store Website using your User Information.

Our Rights

We reserve the right to:

• modify or withdraw, temporarily or permanently, the Tidyco Online Store Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Tidyco Online Store Website; and/or change the Conditions from time to time, and your continued use of the Tidyco Online Store Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Tidyco Online Store Website.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other Tidyco Websites, resources or third party websites. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Credit Card Security

All orders are 'encrypted' to ensure safe transmission to us. We utilise secure server software (SSL) through SecPay to ensure your information cannot be read as the information travels over the Internet.

Website Transaction Security

All prices are correct at the time of entering information. You will receive an electronic confirmation of our receipt of your order via e-mail. Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared from your account at the despatch of your Product.

You confirm that the credit/debit card that is being used is yours.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Payment Methods

Tidyco Ltd offers the following variety of payment methods:

Cheque:

Which must be cleared through our bank before goods are despatched.

Credit Cards: Through PayPoint or PayPal

Visa

MasterCard

Debit Cards: Through PayPoint or PayPal

Switch

Bank Transfer:

Tidyco will supply you with the relevant bank details on request Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

Product Guarantees

Tidyco Ltd stands by the high quality of all our Products. Each Product will have been tested and inspected by an authorised engineer prior to delivery. If in the unlikely event of a product failure please follow our returns procedure in the section below. If the product failure is found to be as a result of operator error Tidyco reserves the right to charge the customer for collecting the goods and any parts and labour required to return the product back to working order.

In the unlikely event of a problem all Products are sold with the full manufacturer's warranty. The warranty period and service varies by Product.

Returns Procedure

Product returns will only be authorised after the end user has confirmed that all operating manuals and instructions have been carefully read and adhered to. Product returns must be authorised with Tidyco 5 days from goods receipt, failure to do so will result in the goods being refused return. All returns must be in excellent condition, unused and be authorised by Tidyco Ltd through contacting sales@tidyco.co.uk or calling 01332 851300 Tidyco Ltd reserve the right to a partial refund if the goods are not in perfect condition on return. All items must be returned in 'as-new' condition, in the original packaging and with all warranty cards, manuals and accessories. Failure to return goods in this condition will affect the value of the refund. All returns will be subject to a minimum 15% re-stocking fee.

All products being returned to Tidyco must be empty of all fluids such as fuel, oil, water etc.

**Please Note - If the products are found not to be defective, the customer may be liable for any additional shipping costs incured.**

Description Of Products

All details, descriptions and prices of Products appearing on the Tidyco Online Store Website are correct at the time when the relevant information was inputted. Although we aim to keep the Tidyco Online Store Website as up to date as possible, the information appearing on the Tidyco Online Store Website at a particular time may not always reflect the position exactly at the moment you place an order.

Legal Notices

Intellectual Property And Right To Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Tidyco Online Store e Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Tidyco Online Store Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Tidyco Online Store Website is strictly prohibited.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance With Laws

The Tidyco Online Store Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Tidyco Online Store Website and any transactions conducted on or through the Tidyco Online Store Website.

Limitation Of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Tidyco Online Store Website, we make no warranties, whether express or implied in relation to its accuracy.

The Tidyco Online Store Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Tidyco Online Store Website, or any transaction that may be conducted on or through the Tidyco Online Store Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Tidyco Online Store Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Tidyco Online Store Website.

Notwithstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Tidyco Online Store Website and any information provided to or taken from the Tidyco Online Store Website by you.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings)

• any loss of goodwill or reputation;

• any special or indirect or consequential losses


In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement

The Conditions (as amended from time to time) contain the entire agreement between the parties relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of the Conditions. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.



Copyright © Tidyco Ltd. 2017

Tidyco™ and IdentiHose™ are Registered Trademarks of Tidyco Ltd.

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